AI‑Powered Social Media Chat for 24/7 Customer Engagement

Automate customer interactions across WhatsApp, Instagram, Facebook, Telegram, and more. Personalized, context‑aware responses trained on your business data—no code required.

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  • Unlimited automatic responses
  • Multi‑language via AI translation
  • No‑code setup under 5 minutes
Trusted by teams using WhatsApp Business API Facebook Instagram Telegram
350+clients served
17+industries
15+products
200kend users

Platform Overview and Purpose

AISOD SMC (Social Media Chat) is an advanced SaaS platform that delivers AI‑powered virtual assistants for automating customer interactions across multiple social media channels. Designed to operate 24/7, it ensures businesses never miss a customer inquiry, using sophisticated AI to provide personalized, context‑aware responses based on uploaded business data.

By automating routine tasks, AISOD SMC boosts efficiency, enhances customer satisfaction, and drives revenue growth—allowing teams to focus on high‑value activities. Unlike basic chatbots, it incorporates multi‑channel support, real‑time analytics, and seamless human handoffs, making it a comprehensive solution for modern digital customer service.

Key Features and Functionalities

Unlimited, 24/7, Multi‑language

Unlimited automatic responses across supported platforms, always on, with multi‑language support including English, Spanish, Portuguese, and more via AI translation.

Advanced Personalization

AI references your business data—inventory, promotions, user history—to craft context‑aware responses that convert.

No‑Code Setup

Onboard in under 5 minutes with intuitive dashboards designed for non‑technical users.

Multi‑User Collaboration

Role‑based access for teams, including admin, agent, and viewer permissions.

Built‑in Analytics

Track engagement, response times, conversion rates, and customer sentiment with exportable reports.

Voice & Multimedia

Transcribe voice to text for AI processing; support image and video queries with precision.

Integrations

Connect CRM tools (HubSpot, Salesforce), e‑commerce (Shopify, WooCommerce), and payment gateways.

Custom Workflows

Drag‑and‑drop builder for lead qualification, bookings, and order tracking.

Security & Compliance

End‑to‑end encryption, GDPR/CCPA compliance, and activity logs for audits.

How It Works

Setup

We can set it up for you or you can do it yourself. Create an account, upload knowledge bases (text, PDFs, product catalogs, policies, or APIs), and customize AI behavior via prompts or templates. No coding—AI learns from your data.

Integration

Connect WhatsApp, Instagram DMs, Facebook Messenger, X (Twitter) DMs, and Telegram via official APIs with guided wizards. Future‑proofed for new platforms.

Automation

Messages route to a RAG‑powered AI for accurate, context‑specific replies. Simple queries run autonomously; complex ones escalate to human agents with notifications. Supports A/B testing and continuous learning.

Pricing Plans

Flexible, transparent pricing. All plans include unlimited responses, 24/7 support, and free updates.

Monthly Annual 10% off

Starter

N$199/month

Setup fee N$500

  • Single‑channel integration (e.g., WhatsApp)
  • Basic AI personalization
  • 1 user
  • Email support
  • Core analytics
Choose Starter

or N$2,388/year billed annually

Pro

N$799/month

Setup fee N$3,000

  • Multi‑channel (up to 5: WhatsApp, Facebook, Instagram, Telegram, Website)
  • Advanced workflows
  • 5 users
  • Priority chat/email support
  • CRM integrations & detailed analytics with export
Choose Pro

or N$9,588/year billed annually

Free 14‑day trial on all plans

Enterprise

From N$1,199/month

Setup fee N$5,000

  • Unlimited channels and users
  • Dedicated AI fine‑tuning
  • API access for custom integrations
  • Premium support (phone/Slack)
  • White‑label options, advanced security & data residency
Contact Sales

Annual: Custom quote

Add‑ons

  • FacebookN$100
  • InstagramN$100
  • TelegramN$100
  • WebsiteN$200

Secure payments via Stripe — supports credit cards, PayPal, and regional methods like Nedbank Pay Today.

Pricing Calculator

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Security

Platform is very secure. AISOD SMC uses end‑to‑end encryption, strict data access controls, and regular audits. We support GDPR/CCPA compliance, configurable data retention, and detailed activity logs for enterprise governance.

User Testimonials and Case Study

Case Study — Global Fashion Brand

Implemented AISOD SMC across WhatsApp and Instagram, automating 85% of inquiries.

  • 40% increase in conversion rates
  • 60% reduction in response time
  • $150K additional sales within 6 months
“AISOD SMC turned our social channels into a revenue machine—customers love the instant, personalized help!”

— CEO, FashionHub

Marketing Agency

“Switching to AISOD was a game‑changer. The multi‑channel support and analytics let us track ROI on every interaction. We've scaled client support without adding staff.”

— Director, DigitalPro Agency

Local Clinic

“Easy setup and powerful AI mean I can focus on patients, not messages. The voice handling is a lifesaver!”

— Owner, HealthWell Clinic

Future Plans and Updates

  • Q4 2025: Voice‑to‑voice AI responses and TikTok integration.
  • 2026 Roadmap: AI‑driven predictive analytics, deeper e‑commerce integrations (real‑time inventory sync), and a mobile app for on‑the‑go management.
  • Ongoing: Regular AI model updates, community‑voted features, and expansion to new languages/regions.

Contact & Support

Contact Information

Start your free trial Request a demo

We’re here to help

Priority support is included on Pro and Enterprise. Enterprise customers also get premium phone/Slack support and SLA options.

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